Frequently Asked Questions

General Questions

Is DiagnosUs available for Android?

Unfortunately, we do not have an Android version of the app. Interested in being the first to hear about Android-related updates? Join the waiting list!

Help! The app isn't available in my country/showing up on the app store?

So sorry about that! Apple has restrictions around some countries, and DiagnosUs is not available in all countries.

Can I play DiagnosUs if I am under 16?

You must be at least 17 years of age to play DiagnosUs.

How can I make suggestions for the app?

Feel free email us or message us on any of our social media platforms! We love hearing from our users and never overlook any suggestion!

If I am interested in partnering with DiagnosUs, what is the best way to contact your team?

Reach out to us on any of our social media accounts or send us an email!

Payments

I just won my first prize! Where do I withdraw?

You withdraw your winnings from the Withdraw Earnings page. Find it in your Profile, to the left of your profile picture.

Start by setting up your payment profile:

Add your personal details including your name, email and location. Your personal email must match your DiagnosUs account email!
Choose your payout method. You can choose between Bank Transfer and PayPal.
For Bank Transfer: enter routing information for your bank account. The information needed may vary by country. You'll need to win $30 or more in prizes in order to withdraw through a bank transfer.
For PayPal: enter the email address of a PayPal account that belongs to you. You'll need to win $10 or more in prizes in order to withdraw through PayPal.

Once you've added your payment profile and met the minimum prizes, just hit "Get Paid" to withdraw your earnings.

How do I update my payment method?

To update your payment method, first go to the Withdraw Earnings page. In the top right, tap "Help" button, then "Update Payment Method." From here, you can edit your existing payment method or add a new one.

If you add more than one payment method, make sure the method where you want to receive your earnings is set as Primary.

Is there a fee for transferring my earnings?

PayPal will not charge a fee on your withdrawal. If you'd like to avoid fees, and have access to PayPal, choose this option!

Your bank charges a small fee associated with each transfer. You can see a full list of fees in the table below.

I started a transfer using my bank but the money isn't in my account yet!

If you are withdrawing using your bank account, there is a wait time depending on the transfer method used by your bank.

For local bank transfers, it can take 1-3 business days whereas SWIFT bank wires will take 3-5 business days on average. If you have not received your money after 7 business days, please reach out to your bank for further action.

Consult this chart to see the different transfer options available depending upon your location.

I won a contest but my money was not transferred to PayPal/my bank and the transaction bounced back to DiagnosUs. How do I fix this?

If you tried to withdraw your money from your DiagnosUs account and you had issues with the transaction, then we recommend you send us an email detailing out the issues you are having.

My money was transferred to PayPal, but I no longer have access to that account. What should I do?

Once the money has been transferred to PayPal, we recommend contacting PayPal for further assistance. We have no jurisdiction after the money has left your DiagnosUs account! It can take up to 30 business days for PayPal to have a resolution.

App Support

No contests are showing up in my app! What’s going on?

Check on your internet connection. DiagnosUs only works when you’re connected to a wireless network. Connect to WiFi for the best experience!

Why am I blocked from taking screenshots in the app?

The content you see in DiagnosUs is sensitive, since it’s real patient imaging. In order to keep expanding the medical content in the app, we need to trust that the cases aren’t being reproduced or distributed.

If you attempt to screenshot images you see or otherwise replicate the datasets outside of the app, your account will be suspended in violation of our Terms and Conditions.

Institutions / Verifications

How do I verify my Doximity credentials?

If you're verified on Doximity, adding your Doximity credentials to your profile will get you access to exclusive Doximity-only contests, and also a $10 bonus!

Visit your Profile and tap Level Up, then tap Add your verified Doximity account.

Why should I add verifications to my DiagnosUs profile?

Verifying your identity and credentials on DiagnosUs will help you get access to exclusive contests with fewer competitors and higher prizes.

My institution email domain doesn’t end in .edu. How can I add my institution to the app?

If your institution verification isn’t showing up in the app, we just need to add your institution to our system. Email us with your institution email domain, institution name, and a logo (if you have it), and we’ll get it set up.

My verified institution name or logo is incorrect. How can I change it?

From your Profile, tap your Institution, and then tap the Pencil icon. Submit updates to your institution to our review team, and we’ll update them in the app.

My institution doesn’t have a dedicated email domain. How can I verify it?

Unfortunately we only support institution verification through email at this time.

Referrals

How do I refer a friend?

Go to your Profile, and tap “Share Referral Link.” Anyone who downloads the app through your unique link will be credited as your referral!

How does the referral bonus work?

We want you to share DiagnosUs far and wide! Any new friends who join through your link will receive a $5 bonus as soon as they win money in their first contest. And you’ll get a match for each amount your friend wins in a contest, up to $20 per referral.

The only prizes eligible for the referral bonus are prizes won in Contests! This means that your friend won’t see their $5 joining bonus—and you won’t receive a match—for any prizes won in Starter Missions or Daily Missions.

I referred a friend. Where is my referral bonus? And theirs?

The referral bonus pays out on your friend’s first contest win. Your friend will receive a $5 bonus, and you’ll get a bonus that matches your friend’s earning amount, up to a total for $20 per referral. Money won in Daily Missions or Starter Missions is not eligible for the bonus or match.

The friend I referred just won money in a contest. Where is my referral bonus?

There is a $20 limit for matched earnings for each user you referred. Once your friend has won over $20, you’ll stop getting matched payments. Check out the Referrals page on your Profile to see the total referral bonus you’ve received for each of your friends.

Where do I redeem a 6-character referral code?

We no longer support referral codes! You can refer your friends by sharing the referral link from your profile.

How to create a support ticket

In order to help assist you in the most efficient way possible, we ask that you provide as much information as possible to help us diagnose the problem. When emailing us, make sure to include some of the following:
1. A detailed description of the issue, and what you're seeing
2. Where the issue occurs: in a contest? In a mission? Include the specific title if relevant
3. When did/does this issue happen? How often does it occur? What did you expect to happen?
4. The email address associated with your account (and include your PayPal account address if it is related to Payments)

Ask Support

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